Refund & Cancellation Policy

All paid subscriptions (Starter $79, Pro $149) are billed by Whop on AlphaFleet's behalf. Your bank or card statement will show "WHOP*ALPHAFLEET" or similar — that charge is us. Whop also handles all subscription management, cancellation, and dispute resolution.

You can view, manage, or cancel your subscription anytime by logging into whop.com with the email you used at checkout. There is no separate AlphaFleet billing portal.

You can cancel any time through your Whop account. Cancellation takes effect at the end of the current billing period; you keep access until then. We do not refund unused days of a period that you've already started.

Within 7 days of your initial purchase: full refund on request, no questions asked. After 7 days: cancellation only, no refund of the current period. This 7-day window resets only if you cancel and re-subscribe more than 30 days later (to discourage repeated-trial abuse).

If a charge looks wrong (double-billed, charged after cancellation, wrong tier), email us with the Whop receipt ID — we'll investigate and refund any genuine error within 3 business days.

The Free tier (AlphaSeeker_独行侠 + GamblerZhang_赌狗张三 Telegram channels + public thinking-log access) has no charge and no refund question. You can leave the Telegram channels at any time.

If something looks wrong, email us first. Our refund policy above is more generous than what you'd typically recover via chargeback, the response time is faster, and you avoid the bank's processing fees.

Chargeback abuse — filing a chargeback for a service rendered in good faith, especially after declining our refund offer — leads to permanent account termination, and Whop's $15 chargeback fee plus any return-of-fee is forwarded to the customer per Whop's Terms of Service.

EU and EEA customers retain their statutory 14-day cooling-off period for digital subscriptions under Directive 2011/83/EU. If you initiated a subscription within 14 days and have not consumed the service in a substantial way (e.g. fewer than 10 live signals received), you can request a full refund regardless of the standard 7-day window above. Whop processes the refund on our behalf.

Email [email protected] with: (a) your AlphaFleet account email, (b) the Whop receipt ID (visible in your Whop account or in the confirmation email Whop sent you), (c) one sentence about the reason. We aim to respond within 24 hours on business days (Korea Standard Time).

Refunds are processed via Whop back to the original payment method. Bank settlement typically takes 3–10 business days depending on your card issuer; we do not control that timeline. Whop will email you when the refund is initiated.